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Customer analytics refers -

35. Customer analytics refers -

1. Customer Relationship Management: churn analysis and prevention
2. Marketing: cross-sell, up-sell
3. Pricing: leakage monitoring, promotional effects tracking, competitive price responses
4. All of the mentioned above

Answer: D) All of the mentioned above

Explanation:

Customer analytics includes churn analysis and prevention, marketing: cross-sell and up-sell, and pricing: leakage monitoring, promotional effects tracking, and competitive price reactions.