Home » MCQs » Total Quality Management MCQs

What does the 'empathy' service quality dimension cover?

12. What does the 'empathy' service quality dimension cover?

1. It covers the fact that the services should be delivered accurately
2. It covers the trust and confidence relationship between you and the customer
3. It covers understanding customer needs and addressing them with care and attention
4. It covers the physical aspects of services

Answer

The correct answer is: C) It covers understanding customer needs and addressing them with care and attention

Explanation

The Empathy dimension of service quality covers understanding customer needs and addressing them with care and attention.