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Which of the following is considered to have the highest degree of quality concerning TQM?

22. Which of the following is considered to have the highest degree of quality concerning TQM?

1. Process-oriented system
2. Employee involvement
3. Meeting customer expectations and industry standards
4. All of the above

Answer

The correct answer is: C) Meeting customer expectations and industry standards

Explanation

In terms of TQM, meeting industry standards and customer expectations is regarded as the highest level of quality.