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Which of the following service quality dimensions covers the physical aspects of services, especially the visual appearance of facilities?

11. Which of the following service quality dimensions covers the physical aspects of services, especially the visual appearance of facilities?

1. Tangibles
2. Assurance
3. Empathy
4. Reliability

Answer

The correct answer is: A) Tangibles

Explanation

Tangibles is the service quality dimension that covers the physical aspects of services, particularly the visual appearance of facilities.