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Total Quality Management MCQs
Which of the following service quality dimensions involves building trust and confidence between your staff and customers?
13. Which of the following service quality dimensions involves building trust and confidence between your staff and customers?
- Assurance
- Responsiveness
- Empathy
- Reliability
Answer
The correct answer is: A) Assurance
Explanation
The assurance dimension focuses on establishing trust, credibility, and confidence in the service offered by skilled staff members.